Privacy policy

Last updated: 20 September 2026

This Privacy Policy explains how harlowbennett-austin.com collects, uses, and safeguards personal information when you browse our site, use our services, or make a purchase.

By continuing to use this website, you agree that your information may be handled as described here.

Who This Applies To

This Policy covers everyone who interacts with our website — customers, visitors, and anyone else whose data we process as part of running our business.

Changes to This Policy

We may revise this Policy when our practices or legal obligations change. Updates are posted on this page along with a new "last updated" date.

Where Your Data Comes From

We gather personal data in a few different ways, depending on how you interact with us:

information you give us directly
technical information collected automatically while you browse
information passed to us by select third-party partners

What You Give Us

Depending on what you do on our site, you may share details such as:

your name, address, email, and phone number
order and delivery details
your account login information
messages exchanged with our support team

Some of this is required to complete a purchase or use certain features.

What We Collect Automatically

We automatically gather technical information such as your IP address, browser type, device details, and how you use our site. This happens through cookies and comparable technologies.

What Third Parties Share With Us

We may receive information from outside providers, including:

Shopify, our e-commerce platform
payment processors
analytics and marketing tools

These providers handle data under their own applicable standards.

Why We Process Your Data

We use personal data to run our business, specifically to:

process and deliver orders within the United States
handle payments and manage your account
provide customer support and respond to you
manage returns and after-sales requests
improve our services and website

We also use data to keep our platform secure, prevent fraud, and maintain service quality.

Where required, marketing activity relies on your consent or another valid legal basis.

Cookies

We use cookies to keep the website working properly, remember your preferences, and understand how visitors use our site. More information is available at https://www.shopify.com/legal/cookies.

You can control or disable cookies through your browser settings, though some site features may not work as well if you do.

Who We Share Data With

We may share personal data with third parties when it's necessary to run our business, including:

payment processors
shipping and fulfillment partners in the United States
hosting and IT service providers
analytics and marketing services

We may also disclose data where the law requires it or to protect our rights. We do not sell personal data, and we do not use sensitive information for profiling without your consent.

Links to Other Sites

Our website may link to third-party platforms. These operate independently, with their own privacy practices, and we are not responsible for how they handle your data.

How Long We Keep Data, and How We Protect It

We keep personal data only as long as needed for business, contractual, or legal reasons.

We use reasonable safeguards to protect your information, though no system can guarantee complete security.

Your Rights

Depending on the laws that apply to you in the United States, you may have rights to access, correct, delete, or limit the use of your personal data.

You can send a request to info@harlowbennett-austin.com. We may ask you to verify your identity first.

Children

Our services are not intended for anyone under 16, and we do not knowingly collect personal data from children.

Questions or Complaints

If you have concerns about how we handle your data, please reach out to us. We will look into your request and respond within a reasonable time.

International Processing

Our business is run from Europe, while our services are provided to customers in the United States. This means personal data may be processed internationally, including by third-party providers we work with. All processing follows the applicable data protection rules.